HSBC Securities Services - Member Services

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Forgot Password / Memorable Answer

Instructions:
Please input your Username, Phone User ID and Phone PIN. Please select an action you wish to perform and follow the instructions shown. When you finish inputting the required information, click "Submit".

Username *

Phone User ID *

Phone PIN *

Action *

Please follow the requirements below,
1) Supports ONLY letters and numbers in Username, Password and Memorable Answer. These values must not be the same.
2) Password must include both letter and number.
3) Password and Memorable Answer must not contain the word “password” or a 5-character sub-string taken from a common keyboard pattern. For example, “12345” or “asdfg” is not allowed as part of the password.

To reset your password, please input new Password. Enter the new Password again for confimration.

New Password *

(must be 8-15 characters)

Confirm New Password *

(must be 8-15 characters)

To reset your Memorable question and answer, please input new Memorable question and answer. Enter the new Memorable Answer again for confimration.

New Memorable Question *

New Memorable Answer *

(must be 6-30 characters)

Confirm Memorable Answer *

(must be 6-30 characters)

Submit

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